Based on the REINZ Residential Agency Agreement Template (April 2026) © REINZ — your existing agency agreement works too, just upload it and Edge will process it.

Complaints Policy

The Agency would prefer any complaint to be in writing and delivered promptly to the Compliance Officer. Our clients are not restricted to making a complaint to the company. Every real estate client has the right to make their complaint direct to the Real Estate Authority (REA). The REA can be contacted by calling 0800 367 7322 or emailing [email protected].

6.0 — Agent’s Statement Relating to Rebates, Discounts and Commissions

The Agent confirms that, in relation to any expenses for or in connection with any real estate agency work carried out by the Agent for the Client: the Agent will not receive, and is not entitled to receive, any rebates, discounts, or commissions (unless otherwise disclosed in writing).

7.0 — Deposit

7.1 The Client acknowledges and agrees: (a) the Agent is entitled to receive a deposit on the Client’s behalf, to be held by the agent as a stakeholder; (b) the Client will specify in any agreement for sale and purchase that the deposit is to be paid to the trust account of the Agent or New Zealand Real Estate Trust/Public Trust (SafeKiwi); (c) the Agent is entitled to deduct its commission and expenses from the deposit, subject to the requirements of section 123 of the Real Estate Agents Act 2008 (not less than 10 working days); and (d) if the deposit is not received by the Agent, the Client will pay commission and expenses immediately on receipt of an invoice.

8.0 — Client Warranties

8.1 The person signing this agreement warrants that he or she has full authority to do so.

8.2 The Client warrants that the Property is not, and has not been, subject to any weathertightness issues known to the Client other than as may be identified in this agreement.

8.3 The Client warrants that the Property is not, and has not been, used for the manufacture of methamphetamine, to the Client’s knowledge, or been subject to methamphetamine contamination known to the Client, other than as may be identified in this agreement.

8.4 The Client warrants that, having made proper enquiries, to the best of the Client’s knowledge and belief: (a) the information provided in this agreement (including the attached Property Information and Disclosure Form) is correct; (b) the Property is not subject to any defects or hazards, requisitions or notices from any party other than those identified in this agreement; and (c) has not omitted any material information to the Agent. Note: This includes warranting that where any work has been done on the Property, any permit, resource consent or building consent required by law was obtained and completed in compliance with those permits, and where appropriate a Code Compliance Certificate was issued.

9.0 — Indemnity

The Client (and if more than one, jointly and severally) indemnifies the Agent, the Licensees and any of their respective employees, agents or contractors against losses, damages, claims or other liability arising from any inaccurate information provided by the Client or any material omissions by the Client in this agreement.

10.0 — Disclosure of Information

10.1 The Client acknowledges that the Agent is required under the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 to disclose known defects to purchasers or potential purchasers and not to withhold information that should by law or in fairness be provided to purchasers. Where it would appear likely that the Property may be subject to hidden or underlying defects, the Agent is required to either: (a) obtain confirmation from the Client, supported by evidence or expert advice, that the Property is not subject to defect; or (b) ensure that purchasers or potential purchasers are informed of any significant potential risk so that they can seek expert advice if they so choose.

10.3 If at any time the Client directs the Agent not to disclose known defects or significant potential risks contrary to this agreement or to the Rules, the Agent may cancel this agreement by written notice.

11.0 — Use of Materials

Any photographs or display material may be obtained, displayed or used for promotional purposes by the Agent as necessary and be subsequently used by the Agent for promotional purposes unless otherwise instructed.

12.0 — Confidentiality

Except as otherwise provided in this agreement, neither party may disclose any information contained in this agreement to a third party other than: as required by law; in good faith and in proper furtherance of the objects of this agreement; to employees, officers, professional or financial advisers as reasonably necessary on a strictly confidential basis; to enforce a party’s rights; or where the information is already in the public domain.

13.0 — Authority to Use Property and Personal Information

The Client confirms that it has the authority to provide the information (including any imagery) to the Agent to use in marketing the Property and recording any sale. The Client agrees that information provided to the Agent and any information generated as part of the sale process (including personal information under the Privacy Act 2020) may be collected, stored, used and disclosed for: the Agent’s marketing and promotional activities; listing the Property on real estate and property listing websites; collating and sharing property information for research, reports, statistical analysis, and sharing listing and sales data with REINZ for inclusion in databases and reports; and as otherwise required by law.

14.0 — Health and Safety

14.1 The Client acknowledges that the Agent has obligations under the Health and Safety at Work Act 2015 to ensure the health and safety of workers and the general public while undertaking work in relation to the sale of the Property.

14.2 The Client shall give the Agent all reasonable assistance and information to ensure that no hazards or risks at the Property affect the health and safety of any person, including promptly providing information about any hazards known to the Client and complying with reasonable instructions from the Agent about identified hazards.

15.0 — AML/CFT Act and Other Pre-Conditions

15.1 The parties acknowledge and agree that: (a) the Agent must collect information about the Client to undertake customer due diligence under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (“AML/CFT Act”); (b) the Agent may use electronic customer due diligence services from a third party to verify the Client’s identity; (c) the Agent cannot conduct real estate agency work for the Client until the Agent has completed the appropriate level of customer due diligence and has satisfied themselves that they can act, and has given a signed copy of this agreement to the Client; and (d) the Agent will notify the Client when the above requirements have been satisfied.

16.0 — Notices

Any notices given under or relating to this agreement may be served or given by hand, mail, or email. Notices to the Client may also be sent to the Client’s lawyer unless otherwise instructed. Notices will be deemed received: when delivered in person, at the time of delivery; if sent by mail, 5 working days after being mailed; if sent by fax, when a transmission report is received; if sent by email, when the email enters the recipient’s information system.

17.0 — General

The termination of this agreement for any reason is without prejudice to any rights, powers, authorities or remedies of the parties including the Agent’s right to commission and reimbursement of the agreed marketing costs and/or expenses. Any reference to “working day” will have the meaning ascribed to it under the Legislation Act 2019.